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Response Time

An interview excerpt with Geron Smith, Director of Business Development Interviewer: How long should it take for a restoration company to respond to a problem? Geron: Well there’s two points that I’d like to talk about. One is when you have the first sign of the problem, you notice that there is water in your […]

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The Local Perspective

An interview excerpt with Geron Smith, Director of Business Development Interviewer: What does ACT do from a local perspective? Geron: From a local perspective, probably the most common thing that we do is working with the insurance industry. So many of the losses that we work with, including fire, water and storm, most commonly involves […]

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Memorable Moments

An interview excerpt with Geron Smith, Director of Business Development Interviewer: What are some of the most memorable things you have seen at ACT? Geron: Well some of the most memorable things would have to be pet odor and damage. I did not know just how destructive an animal can be to a home until […]

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Insurance for Sump Pumps

An interview excerpt with Geron Smith, Director of Business Development Interviewer: Is water damage from a failed sump pump covered by my insurance? Geron: Sometimes it is, and in every situation like that we’ll ask them to consult their insurance company. Some people have additional coverage for that and some do not. We’re not an […]

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Finding Mold

An interview excerpt with Geron Smith, Director of Business Development Interviewer: How do I know if there is mold present at my property? Geron: Well, there’s a couple of ways that I think people most commonly start questioning the mold issue and one is odor. I mean there is that typical kind of musty odor, […]

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Finding the Right Company for You

An interview excerpt with Geron Smith, Director of Business Development Interviewer: How should I investigate a company I am considering using? Geron: There’s still this thing called the Better Business Bureau and I recommend that highly. Ask if there’s a member of the bureau that you can call. The consumer can call and find out […]

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Who to Call if You have a Mold Problem

An interview excerpt with Geron Smith, Director of Business Development Interviewer: If I have a mold problem, should I call my insurance agent first? Geron: We’ve got to remember that water losses and mold problems don’t always happen at the most convenient time. Most water losses are found when people get home from work, or […]

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Fixing your Own Water Damage

An interview excerpt with Geron Smith, Director of Business Development Interviewer: Should I fix my own water damage? Geron: That’s a great question because with insurance premiums going up, if people suffering higher premiums file a claim, they pay higher deductibles. I think those things are pushing the consumers to do more of it themselves. […]

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Certification Requirements

An interview excerpt with Geron Smith, Director of Business Development Interviewer: Do technicians have to be certified to handle water and mold damage? Geron: There’s not a license required in the state of Kansas to my knowledge for the mold side of it. And I don’t believe there’s any requirement for a technician to be […]

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Choosing a Restoration Company

An interview excerpt with Geron Smith, Director of Business Development Interviewer: If my insurance agent suggests a restoration company, can I choose a different one? Geron: The consumer always has a choice. It’s not always a bad thing, but just remember this, you want to establish the relationship with the people in your home, doing […]

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